Auto Transport FAQs
If you’re comparing car shipping options, you probably have the same questions most drivers ask: pricing, pickup windows, delivery timing, and how to get a smooth handoff. This page breaks down the most common topics in plain English so you can feel confident booking your vehicle shipment.
- Door-to-door vehicle shipping with open or enclosed transport options.
- Clear expectations on scheduling, inspection, and payment.
- Helpful guidance for relocations, dealerships, military moves, and seasonal shipping.
The basics of shipping a car
Auto transport is the process of moving a vehicle with a professional carrier instead of driving it yourself. Most shipments are handled on multi-car trailers. You can choose open transport for the best overall value, or enclosed transport for added protection on high-value, classic, or low-clearance vehicles.
If you want the big-picture overview, visit What is Auto Transport. For savings opportunities, you can also review Military Discount Vehicle Shipping.
What affects the price the most?
Every route is different, but pricing usually comes down to distance, vehicle type, carrier type, and market conditions. Below are the most common factors customers ask about when comparing vehicle shipping quotes.
Distance & route
Longer routes typically cost more overall, but may cost less per mile. Major metro routes often have better carrier availability.
Vehicle size
Larger vehicles take more space and weigh more, which can increase the carrier’s operating costs.
Open vs. enclosed
Open transport is the standard choice. Enclosed transport is ideal for luxury, classic, exotic, or special-care vehicles.
Condition
Inoperable vehicles may require special equipment for loading and unloading, which can affect cost and scheduling.
Seasonality
Demand changes with weather, holidays, and relocation seasons. Flexible dates can help you find better options.
Pickup constraints
Tight streets, low branches, or gated access can require meeting nearby. Simple access helps keep things moving.
Quick glossary
Carrier: The truck and driver physically transporting your vehicle.
Broker: A company that helps match your shipment with an available carrier.
Pickup window: A date range when the carrier is expected to pick up your vehicle.
BOL (Bill of Lading): The inspection and receipt document used at pickup and delivery.
How to get an accurate quote
Use the same details you’d provide to a carrier: vehicle year/make/model, pickup and delivery ZIP codes, and your preferred timeframe. If your car has modifications (wide-body kit, low clearance), mention it up front.
Helpful note
The fastest way to reduce surprises is to confirm whether your vehicle runs, and to keep personal items out of the cabin. This helps avoid inspection issues and keeps the shipment compliant with carrier policies.
Frequently asked questions
These are the most common questions we see from customers getting car shipping quotes for the first time. If you’re short on time, start with pricing, timing, and pickup day expectations.
How does door-to-door auto transport work?
Door-to-door means the carrier aims to pick up and deliver as close to your address as safely and legally possible. If your street is too tight for a multi-car trailer, you may meet the driver at a nearby open area like a large parking lot. Either way, you’ll coordinate directly with the driver before pickup and before delivery.
What’s the difference between open and enclosed car shipping?
Open transport is the industry standard and offers the best overall value. Your vehicle rides on an open trailer with other cars. Enclosed transport provides additional protection from road debris and weather, making it a popular option for classics, exotics, luxury vehicles, and cars with low ground clearance.
How long does shipping a car usually take?
Transit time depends on distance, route, weather, and driver hours-of-service limits. Shorter regional trips can be completed quickly, while cross-country routes take longer. A helpful rule is to plan for a pickup window, then expect delivery based on mileage and road conditions once the car is loaded.
What is a pickup window, and why isn’t it a single exact time?
Carriers plan routes around multiple vehicles, traffic patterns, and prior deliveries. A pickup window gives the driver flexibility to arrive when it’s safest and most efficient. The good news: you typically get a call or text ahead of time so you’re not guessing when the truck is coming.
What information do I need to get vehicle shipping quotes?
You’ll want the vehicle year/make/model, pickup and delivery ZIP codes (or city/state), whether the car runs, and your preferred timeframe. If the vehicle is oversized or modified, share that too so the carrier is properly equipped.
Can I ship a car that doesn’t run?
Yes, inoperable vehicles can be shipped, but they may require special loading equipment and extra handling. The most important step is to be upfront about the condition so the correct carrier and gear are arranged.
How should I prepare my vehicle for pickup day?
Clean the exterior so the inspection is easier, remove personal items, and make sure you have a working key. Leave about a quarter tank of gas, check for fluid leaks, and take a few photos of the vehicle before pickup. If you have aftermarket alarms or special instructions, let the driver know.
What happens during the vehicle inspection?
The driver performs a walk-around inspection and notes the vehicle’s condition on the Bill of Lading (BOL). This includes visible cosmetic marks like scratches or dings. You’ll sign at pickup, and a final inspection happens at delivery so both sides can confirm the vehicle arrived in the same condition noted at pickup.
Can I put personal items in the car?
It’s best to keep the cabin and trunk clear. Personal items can shift during transit and may not be covered. Keeping the vehicle empty also helps the driver complete a clean inspection and avoids weight or compliance issues.
Do I need to be present for pickup and delivery?
Ideally, yes—someone should be there to sign the inspection paperwork and hand over the keys. If you can’t attend, you can assign a trusted adult as an authorized representative. Make sure they can access the vehicle and communicate with the driver.
What if my pickup or delivery address is hard for a truck to access?
If the carrier can’t safely reach your exact address due to tight streets, low trees, steep hills, or restrictions, the driver will suggest a nearby meeting point. This is common in dense neighborhoods and helps keep your shipment on schedule.
How do I know I’m working with a reputable company?
Look for clear communication, transparent expectations, and consistent customer feedback. You can also review third-party profiles. Here’s Smart Auto Move’s BBB customer review page: BBB customer reviews.
When should I choose enclosed transport?
Enclosed shipping is a strong fit for classic cars, exotic vehicles, luxury models, newly restored projects, or anything you’d rather keep away from the elements. If ground clearance is very low, enclosed may also reduce loading risk.
What’s the simplest way to start?
Start with a quote request using your route and vehicle details, then choose your carrier option and pickup window. If you want to learn more about the process, you can read What is Auto Transport before booking.
Ready to ship? Use this quick checklist
A little prep goes a long way. These steps help the inspection go fast, reduce delays, and keep your pickup smooth.
Before pickup
- Remove personal items from the cabin and trunk.
- Wash the exterior for a clear inspection and take photos.
- Keep about a quarter tank of fuel (enough to load/unload).
- Disable toll tags and remove loose accessories.
- Share special notes: low clearance, alarm instructions, or quirks.
On delivery day
- Be available by phone so the driver can coordinate arrival.
- Do a quick walk-around inspection and compare to pickup notes.
- Confirm you have keys and any included accessories.
- If you’re unavailable, assign an authorized representative.
Need a quote for your route?
Use the quote form above to get pricing options for open or enclosed vehicle shipping. If you qualify for savings, you can also review Military Discount Vehicle Shipping.
Learn the process
Want a simple walkthrough? Read What is Auto Transport to understand scheduling, inspections, and delivery expectations.