Terms & Conditions

We can not start dispatching your vehicle until we have confirmed your deposit payment.
Credit Card – Credit card payment is to be collected through a Smart Auto Move online booking portal or by phone by a Smart Auto Move customer registration agent.

1. Smart Auto Move Inc. agrees to have the vehicle(s) described on the quotation shipped on or about the dates requested. Smart Auto Move Inc. will find a licensed Carrier (agent) to fulfill the terms and conditions of this agreement. Smart Auto Move Inc. does not guarantee any specific pickup or delivery date. Delays may occur, and Smart Auto Move Inc will not incur or be held responsible for any fees including but not limited to; Rental Car, Hotel, Airline, Storage, Compensation, etc. Standard Shipping and Enclosed shipping requires a seven-day window for pickup starting on the customer’s requested pick-up date. Expedited shipping requires a three-day window for pickup starting on the customer’s requested pick-up date. Once Smart Auto Move supplies the shipper with their carrier information and expected pick-up and delivery dates, our service is considered rendered.

2. This order is subject to all terms and conditions of the Carrier’s bills of lading, copies of which are available at the Carrier’s office and incorporated herein.

3. Carrier’s responsibility begins when the shipper or his agent signs the bill of lading at pick-up and terminates when the shipper or his agent signs the bill of lading at delivery. Smart Auto Move Inc. must be notified should the shipper be unavailable for pickup or delivery, and his agent must be designated at that time. If a carrier is sent out and the vehicle cannot be picked up, there will be an additional $100.00 rescheduling fee.

4. Smart Auto Move Inc. notifies the shipper that their vehicle will be driven on and off the transporter or to and from the transporter at the pickup or delivery site. Should the carrier be unable to access either site, this does not relieve the consignee from making a reasonable effort to meet the truck at a suitable location. To fully deliver your vehicle, you must be willing to travel up to 5 miles from the designated pickup or delivery point. If the shipper has placed an order through Smart Auto Move “Cities & Fares” service, then the shipper must drop off/pick up their vehicle at the corresponding terminal(s). 

5. All vehicles to be delivered with a balance due shall be paid by CASH, MONEY ORDER or CASHIERS CHECK ONLY (US funds). Should delivery be attempted after attempted notification (3 to 24 hours voice notification to phone numbers provided by shipper) and the shipper or his agent does not have proper funds or is unavailable to receive delivery, vehicle(s) will be taken to and left at the nearest terminal at the discretion of the carrier, where the shipper will have to retrieve and pay for storage or redelivery fees.

6. Smart Auto Move Inc. does not guarantee transport by any particular driver/carrier.

7. If you are shipping an inoperable vehicle, you may be required to help load and unload said vehicle at the discretion of the driver. Should vehicle(s) become inoperable during transport, $150.00 will be due at the time of delivery in addition to any other money owed. The shipper’s responsible for ensuring that the vehicle(s) are in proper working condition. Problems, such as but not limited to a dead battery, bad alternator, loose cables, etc that makes the vehicle inoperable during transport will increase the transport price by $150.00.

8. Smart Auto Move Inc. or its agents will not knowingly transport vehicles with personal or household items in the passenger or trunk compartment. Federal regulation prohibits Smart Auto Move Inc. or its agents from doing so. If such articles are shipped unbeknown to Smart Auto Move Inc. or its agents, they become the shipper’s sole responsibility. Should damage occur in your car, you will be subject to additional fees at the discretion of the transporting company. This is Federal Law and under no control of Smart Auto Move Inc.

9. Smart Auto Move Inc. or its agents will not be responsible for vandalism, acts of God (fire, flooding, hail, sandstorms, tornadoes, earthquakes), or objects flying from the road or sky during transport. Shippers should maintain their own insurance for these reasons. Enclosed transport is available at a higher price to ensure the vehicle’s condition.

10. Shipper is responsible for preparing the vehicle(s) for transport. All loose parts fragile or protruding accessories, low-hanging spoilers, fog lights, antennas, etc., must be removed and/or properly secured. Any part that falls off in transit is the shipper’s responsibility, including damages done by said part to all vehicles involved.

11. If damage should occur, all money owed for transport must be paid to initiate a claim. Damage must be noted in the proper place on the bill of lading and signed by the driver and shipper, regardless of weather or time of day. Signing the bill of lading without any notation of damage verifies that the shipper or his agent has received the said vehicle in good condition and that Smart Auto Move Inc. and its agents are relieved of any further responsibility. The shipper or his agent MUST check the vehicle thoroughly. Smart Auto Move or its carrier partners will not be held responsible for any items found upon general inspection during pickup and listed on the Bill of Ladings vehicle condition report. This includes but is not limited to scratches, dents, broken parts, etc., which will not be covered under the Carrier’s insurance. Any items listed as broken and or damaged will not be covered under the Carrier’s insurance. Also, if any items listed as broken, damaged, loose, or not in original manufacturer’s condition come apart or fly off of the vehicle during transit, we will not be held responsible.

12. Smart Auto Move Inc. and the Carrier performing the shipping must be notified of any damage upon delivery of the vehicle,. The shipper must submit in writing a description of the damage on the Bill of Lading before signing the Bill of Lading., The shipper is to submit clear pictures, and two estimates within ten days of receipt of the said vehicle directly to the designated carrier for any resolution to be initiated. Smart Auto Move Inc. will support you in this effort should such a problem occur, but in no way will Smart Auto Move Inc. accept responsibility for any negligence of the assigned carrier. If your vehicle is valued at a higher than market rate, we suggest you purchase a special insurance rider OR pursue the enclosed transport option.

13. Shipper specifically waives any right to Judicature of this matter at any other location. Smart Auto Move Inc. can only be liable for up to the deposit amount located on your quotation. In no case can Smart Auto Move Inc. be held liable for the designated carrier’s damage. Smart Auto Move Inc. will provide the carrier’s insurance certificate and carrier information should any controversy arise.

14. If you place an order with us, you can cancel anytime before your vehicle is assigned to a transporter. You will be charged a $50.00 processing fee, and the remainder of your scheduling fee will be refunded (minus transaction fees if a credit card is used for the deposit). If your vehicle is booked on a transporter before you email your cancellation to accounts@smartautomove.com, you will forfeit the deposit amount. If you cancel your order before the assignment of a Carrier, you will receive a FULL refund of all monies paid to Smart Auto Move Inc minus the $50.00 processing fee. It is the goal of Smart Auto Move Inc. only to get paid if we perform Auto Transport service. If a Carrier is assigned to your order and then you cancel your order for any reason, a $75 fee must be paid to the Carrier for gas, logistics, and lost fees. By you placing an order with Smart Auto Move Inc. you agree that Smart Auto Move Inc. has exclusive rights to post your vehicle to any internet vehicle transport load board(s) websites and acknowledge that allowing any other broker, carrier, dealer, or transport company to post your vehicle to any internet vehicle transport load board website such as Central Dispatch, etc, constitutes obstruction of service. You forfeit your deposit by breach of the aforementioned exclusive rights agreement. By placing an order with Smart Auto Move Inc. I understand that a “Quote” is a term used in the auto transport industry and is an estimate based on other recent transport shipments similar to mine, but it is not an exact amount. Smart Auto Move will not profit or gain from any difference between my quoted rate and the final cost.

15. Smart Auto Move Inc. is a licensed and bonded Property Broker. We are responsible for booking the shipment of cars with a licensed and insured Motor Carrier Corporation, which handles its own damage claims. Processing your claim may take a few weeks since the drivers must return to their terminals with the original Bill of Lading condition reports. Smart Auto Move Inc. does not transport your vehicle or ensure its transport. Smart Auto Move Inc. provides the services of finding a licensed (by the Dept. of Transportation) & insured (we personally call the insurance company of the Carrier prior to dispatching the order) Auto Transport Carrier and logistically bringing the Carrier and the Customer together.

16. Smart Auto Move Inc. will not be responsible for demurrage at any Port Facilities.

17. By submitting your order online, Smart Auto Move Inc. understands you are placing your order and accept the terms and conditions (in lieu of your signature) found here and on the Smart Auto Move Inc. website. By submitting payment on the Smart Auto Move Inc website. OR by giving your Credit Card information to one of our representatives to book your order with us, you agree to all of the Terms & Conditions described here.

18. By signing this document through the Smart Auto Move Inc website or the Adobe electronic signature collecting service emailed to the customer, the customer also known as the shipper understands it is authorizing Smart Auto Move Inc. to dispatch (assign) their (the shipper’s) order to a licensed, certified and insured Carrier who is registered with the U.S Department of Transportation and the Federal Motor Carriers Association, and that the Carrier’s & and their insurance is responsible for covering any damages. Smart Auto Move Inc is not liable for any loss or damages that may occur to the customer’s (Shipper’s) vehicle while in transit, in the possession, under the care and protection of the assigned carrier.

19. Customers must make their vehicle available during the transport pick-up time starting from the customer’s requested pick-up date. If the vehicle becomes unavailable after the order has been placed and a carrier has been assigned, Smart Auto Move Inc. holds the right to cancel or reschedule the order, and the customer’s deposit becomes non-refundable. Smart Auto Move will no longer be limited or held to the original pick-up window time for Standard, Expedited or Enclosed shipping.

20. The option to cancel a shipping order is available at any time, and deposits are refundable minus a processing fee of $50.00 if the order has not yet been assigned (dispatched) to a Carrier (transporter truck). Our services are rendered when a Carrier (transporter) is assigned to an order.

21. Smart Auto Move Inc. reserves the right to cancel a customer’s order at any time at which point a customer will receive a full refund.

Refunds will be processed within 48 business hours of the cancellation request.
Cancellation of an order must be submitted in writing via email sent to accounts@smartautomove.com. Smart Auto Move, Inc. does not accept or honor cancellations made via phone call.
Once a Carrier (transporter) has been assigned (dispatched) to a shipping order, Smart Auto Move, Inc. notifies the Customer via email (to the email address provided at service booking).
Suppose the customer decides to cancel the shipping order after a Carrier (transporter) has been assigned (dispatched), and the shipper (customer) receives their carrier’s company information by email. In that case, The deposit placed by the shipper (customer) will be deemed non-refundable, as our services have been rendered.

22. The customer can change the pickup date before the order is assigned and dispatched to a truck and driver at no extra cost. It will cost the customer an additional $100.00 to re-schedule the order if it has already been assigned and dispatched to a truck and driver.

23.  All quotes (Prices) on this website are subject to evaluation for accuracy. Whilst we make every effort to provide you with the most accurate, up-to-date information, occasionally, trips may be incorrectly priced. If a quote is generated at an incorrect price due to typographical or technical error or error in pricing information received from our customers, Smart Auto Move reserves the right to decline or cancel any orders submitted for trips listed at an incorrect price.
If a trip’s correct price is lower than our stated price, we will charge the lower amount and ship the vehicle.
If a trip’s correct price is higher than our stated price, we will cancel your order and notify you of the price error. You will then have the option to place an order at the corrected price.

24. Neither Smart Auto Move Inc. nor its agents shall be responsible for the following:
– Damage to the undercarriage, exhaust system, suspension, wheel bearings, tie downs, brakes, alignment, tuning, charging system or battery. (No evaluation is made of these components or systems at the pickup location) therefore Smart Auto Move Inc. or its agents do not accept responsibility for them.
– Damage not detected at pickup location due to poor weather or lighting conditions.
– Damage to car phones or antenna under any condition (suggests that they may be removed)
– Loss of or damage to audio or video equipment not installed at the factory. Including an antenna that does not retract to within 3 inches of the vehicles body.
– Damage or fines incurred because the shipper left personal or household items in the vehicle(s).
– Damage caused by fluids or objects flying from the roadway or out of the sky.
– Damage to cloth or vinyl convertible or decorative tops over two years old.
– Damage to T-tops, boots, bras, caps, or any other type of canvas covering.
– Damage caused by leaking fluids, such as battery acid, motor oil, transmission fluid, brake fluid, power steering fluid, radiator coolant, or fallout resulting from acts of god.
– Damage caused by freezing of cooling system and/or battery.
– Damage caused by failure of factory tie-downs or pull-through from tie-down holes.
– Damage to or caused by any vehicle that cannot be driven on or off the transport under its own power. (Vehicle will not run or has lost its braking system).

24. Cancellations must be made by Email to Accounts@smartautomove.com